Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using WindowsHelper ("the App," "we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and WindowsHelper.

If you are using the App on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

You must be at least 13 years of age to use the App. If you are under 18, you represent that you have your parent or guardian's permission to use the App and that they have read and agree to these Terms.

2. Description of Service

WindowsHelper is a mobile application designed to help users troubleshoot and optimize their Windows 11 PCs. The App provides:

• Guided Fixes: A library of 1,000+ step-by-step troubleshooting guides covering common Windows 11 issues, including performance, networking, display, audio, security, and system configuration problems.
• Community Features: Users can submit fix requests, vote on community content, share comments, and contribute tips to help other users.
• PC Control: A remote diagnostic feature that allows you to run safe, whitelisted commands on your Windows PC through a secure web-based session.
• Progress Tracking: An XP and badge system that tracks your troubleshooting achievements.
• Notes & Favorites: The ability to save personal notes on fixes and favorite guides for quick access, synced across your devices.
• Multi-Language Support: Downloadable language packs supporting 75 languages for offline use.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. User Accounts

3.1 Registration

Certain features of the App require you to create an account. You may register using Google Sign-In or Apple Sign-In. By creating an account, you agree to provide accurate and complete information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Keep your authentication credentials secure and not share them with others
• Notify us immediately at support@windowshelper.app if you suspect unauthorized access to your account
• Accept responsibility for all activities that occur under your account

We are not liable for any loss or damage arising from your failure to maintain the security of your account.

3.3 Account Information

Your account may include a username, display name, and profile photo sourced from your Google or Apple account. You may update your display name and profile photo within the App. You agree not to use misleading, offensive, or impersonating account information.

4. Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the App in any way that violates any applicable local, state, national, or international law or regulation
• Abuse, harass, threaten, intimidate, or impersonate other users
• Post or transmit spam, chain letters, or unsolicited promotional content through community features
• Upload or share harmful, offensive, defamatory, obscene, or otherwise objectionable content
• Attempt to gain unauthorized access to other users' accounts, data, or any part of our systems
• Interfere with or disrupt the integrity or performance of the App or its servers
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the App
• Use automated scripts, bots, or other tools to access or interact with the App in unauthorized ways
• Submit false or misleading fix requests, votes, or community content
• Exploit the PC Control feature for any purpose other than its intended diagnostic use
• Circumvent any access restrictions, rate limits, or security measures implemented in the App

5. Community Content

5.1 User Contributions

The App allows you to submit various types of community content, including fix requests, votes, comments, and tips (collectively, "Community Content"). By submitting Community Content, you understand and agree that:

• Your submissions will be visible to other users of the App
• Your display name may be shown alongside your submissions
• Other users may vote on or interact with your submissions

5.2 License Grant

By submitting Community Content, you grant WindowsHelper a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute your Community Content in connection with the operation and promotion of the App. This license continues even if you stop using the App, but you may request deletion of your Community Content at any time.

5.3 Content Moderation

5.4 Content Responsibility

You are solely responsible for the Community Content you submit. You represent and warrant that your submissions do not infringe on any third party's intellectual property rights, privacy rights, or other legal rights, and that they comply with all applicable laws.

6. PC Control Feature

6.1 Voluntary Connection

Use of the PC Control feature is entirely voluntary. You pair your phone and your PC yourself: the WindowsHelper app on your phone shows an 8-character pairing code, and you type that code into the WindowsHelper Companion running on your PC. No connection to your PC is established without your explicit action.

6.2 Allowlisted Commands Only

The PC Control feature will only run commands that match a pre-approved allowlist maintained by WindowsHelper. Commands you type yourself cannot be sent through it, and the allowlist cannot be modified by users. That allowlist is not limited to read-only diagnostics such as ipconfig and systeminfo: it also covers repair actions that change your system, including clearing caches, resetting network settings, restarting services, and editing registry values. Anything the Companion classifies as destructive — for example deleting files, formatting a volume, deleting registry keys, or restarting Windows — additionally requires you to approve it by clicking a confirmation dialog on the PC itself before it will run.

6.3 Session Data and Pairing

Your phone deletes each command, and its result, about an hour after it is sent; that clean-up runs in the app, so if you close the app first, the command can stay on our servers. The pairing between your phone and your PC, however, is persistent by design: it survives restarts until you remove it, and the Companion sets itself to start with Windows so that it can receive commands. WindowsHelper as a company does not hold remote access to your PC — a command can only reach it from a phone you have paired yourself.

6.4 Disclaimer of Responsibility

By using the PC Control feature, you acknowledge and accept that:

• You are voluntarily connecting your PC to the service
• While we implement security measures including command allowlisting and encrypted communications, you use this feature at your own risk
• You are responsible for ensuring that no unauthorized individuals have access to your session codes
• We are not liable for any issues that may arise from the use of this feature, including but not limited to data loss, system instability, or security incidents

7. Intellectual Property

7.1 Our Property

The App and its original content, features, and functionality are owned by WindowsHelper and are protected by international copyright, trademark, and other intellectual property laws. This includes, but is not limited to:

• The WindowsHelper name, logo, and branding
• All fix guides, troubleshooting content, and instructional materials
• The App's user interface design, graphics, and visual elements
• The App's source code, algorithms, and underlying technology
• The PC Control companion website and its functionality

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, or lease any part of the App or its content, nor may you reverse engineer or attempt to extract the source code.

7.3 Trademarks

WindowsHelper and all related names, logos, product and service names, designs, and slogans are trademarks of WindowsHelper. You may not use these marks without our prior written permission. "Windows" is a registered trademark of Microsoft Corporation; WindowsHelper is an independent application and is not affiliated with, endorsed by, or sponsored by Microsoft.

8. User-Generated Content

8.1 Ownership

You retain all rights to the content you create and submit through the App, including fix requests, comments, tips, and notes. We do not claim ownership of your content.

8.2 License to Display

By submitting content that is intended to be shared with the community (fix requests, comments, tips, and votes), you grant us a license to display, distribute, and make that content available to other users as described in Section 5.2. Private content such as personal notes and favorites are not shared with other users.

8.3 Removal

You may delete your own Community Content at any time through the App. If you delete your account, all associated content will be removed in accordance with our Privacy Policy. Note that cached or archived copies of your content may persist briefly after deletion.

9. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the data practices described in our Privacy Policy.

Key points from our Privacy Policy include:

• We collect only the minimum data necessary to operate the App
• We never sell your personal information to third parties
• You can delete your account and all associated data at any time
• PC Control commands are deleted by the phone app about an hour after sending, not automatically by our servers

10. Disclaimers

10.1 Guides and Fixes

All troubleshooting guides, fixes, and instructional content provided through the App are intended as general guidance only. They are not guaranteed to resolve your specific issue. Results may vary depending on your system configuration, software environment, hardware, and other factors beyond our control.

10.2 Use at Your Own Risk

You acknowledge that modifying system settings, running diagnostic commands, and applying fixes to your Windows PC carries inherent risk. You agree that you use the App and follow its guides at your own risk. We strongly recommend:

• Creating a system restore point before applying any fixes
• Backing up important data regularly
• Reading each fix guide completely before starting
• Consulting a qualified technician for complex issues if you are unsure

10.3 No Warranty

THE APP AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

10.4 No Liability for System Damage

We are not liable for any damage to your computer system, loss of data, or other harm that results from your use of the App, including but not limited to damage caused by following fix guides, using the PC Control feature, or applying any settings changes suggested by the App or its community.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WINDOWS HELPER, ITS DEVELOPERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damage to your computer, operating system, or data
• The cost of procuring substitute services
• Any unauthorized access to or alteration of your data or transmissions
• Any conduct or content of any third party on the App

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE APP EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY DOLLARS ($50.00), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12. Termination

12.1 Termination by You

You may stop using the App and delete your account at any time through Settings > Account > Delete Account. Upon deletion, your account data will be removed in accordance with our Privacy Policy.

12.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the App, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms of Service
• Abusive or harmful behavior toward other users or the community
• Posting spam, harmful content, or misleading information
• Attempting to exploit, hack, or compromise the App or its infrastructure
• Any activity that we determine, in our sole discretion, is harmful to the App, its users, or third parties

12.3 Effect of Termination

Upon termination, your right to use the App will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and governing law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will provide notice through the App or via other appropriate means.

Your continued use of the App after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the App and delete your account.

We encourage you to review these Terms periodically to stay informed of any updates.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or your use of the App shall be resolved in the federal or state courts located within the United States, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and WindowsHelper regarding the App and supersede all prior agreements.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights under these Terms without restriction.
• Notices: We may provide notices to you through the App, via email, or by posting on our website. You may contact us using the information provided in Section 16.

16. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

• Email: support@windowshelper.app
• In-App: Settings > Contact Support