WindowsHelper — Press & Media Kit

WindowsHelper is a phone app that fixes Windows PCs, paired with a free PC Companion app that runs on the computer being fixed. You describe the problem in plain English, the app finds the right fix, and it guides you through it — nothing runs on your PC unless you picked and sent it yourself.

WindowsHelper is being built by one developer who spent years in IT support and grew tired of watching people — especially the elderly and those with little computer experience — get pressured into overpriced computers, unnecessary services, and repairs they didn't fully understand. The goal is to feel like having a knowledgeable IT professional on your side: one who explains what's happening, guides you through the solution, and keeps you in control of your own computer. Nothing important should happen without the user understanding it and approving it first — that's one of the core principles it's being built around.

The full, personal note is on the founder story page, in the founder's own words.

• A phone app that fixes Windows PCs, paired with a free PC Companion that runs on the computer being fixed.
• 1,000+ step-by-step fixes across 30 categories, searchable by plain-English description.
• AI Diagnostics: describe the problem in plain English and the app finds the right fix — no tech knowledge needed.
• No account needed — no sign-up, email, or password required to use it.
• Commands between phone and PC are encrypted end-to-end (AES-256-GCM) and checked against a fixed, built-in allowlist of known commands; anything not on the list is refused.
• Nothing runs unless you picked and sent it from your phone, and anything higher-risk asks you to confirm again on the PC before it runs.
• Runs on Windows 10 and Windows 11 (64-bit); the phone app is a single codebase for Android and iOS.
• Localized into 75 languages.
• Pre-launch: the phone app is coming soon. The free PC Companion is available to download and use today.
• Built solo and self-funded by one developer — no company or investors behind it.
• Independent product; not affiliated with Microsoft ("Windows" is a trademark of Microsoft).

WindowsHelper is designed, built, and funded by one developer, Sam — the app, the website, and the desktop companion. Read the full background on the founder story page.

For press, media, or partnership questions, email support@windowshelper.app with "press" in the subject line, and we'll get back to you. You can also join the launch list below and mention press — we'll reach out.