๐Ÿ–จ๏ธ ํ”„๋ฆฐํ„ฐ๊ฐ€ ๊ฐ์ง€๋˜์ง€ ์•Š๊ฑฐ๋‚˜ ์˜คํ”„๋ผ์ธ์œผ๋กœ ํ‘œ์‹œ๋˜๋Š” ๋ฌธ์ œ ์ˆ˜์ •

Medium10-20 minutesHardware Troubleshooting

Last updated: April 26, 2025

Fix printer showing offline or not being detected in Windows - restart spooler, check connections, and update drivers

๊ฐœ์š”

Printer showing as offline or Windows can't detect it? This comprehensive guide will fix printer connection issues, restart the print spooler service, update/reinstall drivers, and get your printer back online and working.

ํ”„๋ฆฐํ„ฐ์—์„œ "์˜คํ”„๋ผ์ธ" ๋˜๋Š” "๊ฐ์ง€๋˜์ง€ ์•Š์Œ"์ด ์‹ค์ œ๋กœ ์˜๋ฏธํ•˜๋Š” ๊ฒƒ

When Windows shows your printer as offline or can't find it at all, it doesn't necessarily mean the printer itself is broken โ€” it means Windows and the printer have stopped agreeing on whether they can talk to each other. That disagreement can happen even while the printer sits there powered on, ready, with paper loaded, looking completely fine from where you're standing.

The confusing part is that โ€œofflineโ€ is Windows' label, not the printer's own state โ€” a printer can be perfectly online and functional while Windows insists otherwise, which is why turning the printer off and on doesn't always help.

์ด๊ฒƒ์ด ๋ฌด์—‡์ธ์ง€ ์–ด๋–ป๊ฒŒ ์•Œ ์ˆ˜ ์žˆ๋‚˜์š”?

์–ผ๋งˆ๋‚˜ ์‹ฌ๊ฐํ•œ๊ฐ€์š”?

๋ณดํ†ต ์‚ฌ์†Œํ•œ

ํ”„๋ฆฐํ„ฐ๊ฐ€ ์˜คํ”„๋ผ์ธ์ด๊ฑฐ๋‚˜ ๊ฐ์ง€๋˜์ง€ ์•Š์€ ์ƒํƒœ๋กœ ํ‘œ์‹œ๋˜๋Š” ๊ฒƒ์€ ๋งค์šฐ ํ”ํ•˜๊ณ  ์œ„ํ—˜๋„๊ฐ€ ๋‚ฎ์€ ๊ฒฐํ•จ์ž…๋‹ˆ๋‹ค. ์ด๋Š” PC์˜ ๋‹ค๋ฅธ ํ•ญ๋ชฉ์— ์˜ํ–ฅ์„ ์ฃผ๊ฑฐ๋‚˜ ํŒŒ์ผ์„ ์œ„ํ—˜์— ๋น ๋œจ๋ฆฌ์ง€ ์•Š์Šต๋‹ˆ๋‹ค.

์ง„์ง€ํ•˜๊ฒŒ ๋ฐ›์•„๋“ค์ผ ๊ฐ€์น˜๊ฐ€ ์žˆ๋Š”

์ธ์‡„ ์ž‘์—…์ด ์Œ“์—ฌ ์žˆ๊ณ  ์ •๋ฆฌ๋˜์ง€ ์•Š๋Š” ๊ฒฝ์šฐ, ์ •๋ ฌํ•ด์•ผ ํ•  ์ž‘์—…์ด ๋ฐ€๋ฆฐ ์ž‘์—…์ด ์Œ“์ด๊ธฐ ์ „์— ํ•ด๊ฒฐํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

ํ”„๋ฆฐํ„ฐ๋ฅผ ๋‹ค์‹œ ์‹œ์ž‘ํ•ด๋„ ๋ฌธ์ œ๊ฐ€ ํ•ญ์ƒ ํ•ด๊ฒฐ๋˜์ง€ ์•Š๋Š” ์ด์œ 

๋ณธ๋Šฅ์ ์ธ ์กฐ์น˜(ํ”„๋ฆฐํ„ฐ๋ฅผ ๊ป๋‹ค๊ฐ€ ์ผœ๋Š” ๊ฒƒ)๋Š” ํ”„๋ฆฐํ„ฐ ์ž์ฒด๊ฐ€ ์„ค ์ž๋ฆฌ๋ฅผ ์žƒ์—ˆ์„ ๋•Œ ๋„์›€์ด ๋˜์ง€๋งŒ ์‹ค์ œ ๋ฌธ์ œ๊ฐ€ ํ•ด๋‹น ๊ด€๊ณ„์˜ Windows' ์ธก์— ์žˆ์„ ๋•Œ(์ด๋Ÿฌํ•œ ๊ฒฝ์šฐ์˜ ํฐ ๋น„์ค‘์„ ์ฐจ์ง€ํ•จ) ์•„๋ฌด ๊ฒƒ๋„ ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์‚ฌ๋žŒ๋“ค์€ ํ”„๋ฆฐํ„ฐ๋ฅผ ์„ธ ๋ฒˆ ๋‹ค์‹œ ์‹œ์ž‘ํ–ˆ์ง€๋งŒ ๊ณ„์† ๋ฉˆ์ท„์Šต๋‹ˆ๋‹ค.

์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ๊ฒฝ๋กœ๋Š” ์—ฐ๊ฒฐ ํ•ด์ œ๊ฐ€ ํ”„๋ฆฐํ„ฐ ์ชฝ์ธ์ง€ Windows' ์ชฝ์ธ์ง€ ํŒŒ์•…ํ•˜๊ณ  ํ•ด๋‹น ํŠน์ • ๋งํฌ๋ฅผ ์ˆ˜์ •ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์‹ค์ œ๋กœ ์–ด๋А ์ชฝ์ด ํŒŒ์†๋˜์—ˆ๋Š”์ง€ ์ง„๋‹จํ•˜๊ณ  ์ผ์น˜ํ•˜๋Š” ์ˆ˜์ • ์‚ฌํ•ญ์„ ์•ˆ๋‚ดํ•˜๋Š” ๊ฒƒ์ด WindowsHelper์ด ์ˆ˜ํ–‰๋˜๋Š” ์ž‘์—…์ž…๋‹ˆ๋‹ค.

์ด๊ฒƒ์ด ๋„์›€์ด ๋˜๋Š” ๊ฒƒ

๋ฌด์—‡์„ ๊ธฐ๋Œ€ํ•  ๊ฒƒ์ธ๊ฐ€: ์ค‘๊ฐ„ ์–ด๋ ค์›€ โ€ข ์ผ๋ฐ˜์ ์œผ๋กœ ์•ฝ 10~20๋ถ„.

์ด๋Š” WindowsHelper ๋ผ์ด๋ธŒ๋Ÿฌ๋ฆฌ์˜ 41๊ฐœ ํ•˜๋“œ์›จ์–ด ๋ฌธ์ œ ํ•ด๊ฒฐ ์ˆ˜์ • ์‚ฌํ•ญ ์ค‘ ํ•˜๋‚˜์ž…๋‹ˆ๋‹ค. ์ „์ฒด ๋‹จ๊ณ„๋ณ„ ์ˆ˜์ • ์‚ฌํ•ญ์€ WindowsHelper ์•ฑ์— ์žˆ์Šต๋‹ˆ๋‹ค.

์•ฑ์—์„œ ๊ณง ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค

์ด์— ๋Œ€ํ•œ ์ „์ฒด ๋‹จ๊ณ„๋ณ„ ์ˆ˜์ • ์‚ฌํ•ญ์€ WindowsHelper ์ „ํ™” ์•ฑ์— ์žˆ์Šต๋‹ˆ๋‹ค. ๊ณง ์ถœ์‹œ๋  ์˜ˆ์ •์ด๋ฉฐ ๊ฐ€๊ฒฉ์€ ์•„์ง ๋ฐœํ‘œ๋˜์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค. ๋ฌด๋ฃŒ PC Companion(์ง€๊ธˆ ๊ตฌ์ž… ๊ฐ€๋Šฅ)๋Š” ํœด๋Œ€ํฐ์„ PC์— ์—ฐ๊ฒฐํ•˜๋Š” ์žฅ์น˜์ž…๋‹ˆ๋‹ค.

๐Ÿ”” ์ถœ์‹œ ์‹œ ์•Œ๋ฆผ ๋ฐ›๊ธฐ

์ผ๋ฐ˜์ ์ธ ์งˆ๋ฌธ

Why does Windows say offline when my printer is clearly on?
Because โ€œofflineโ€ is Windows' assessment of the connection, not a description of the printer's own state โ€” the two can disagree, and that disagreement is exactly the problem to resolve.
ํ”„๋ฆฐํ„ฐ๋ฅผ ๋‹ค์‹œ ์‹œ์ž‘ํ•˜๋ฉด ๋ฌธ์ œ๊ฐ€ ํ•ด๊ฒฐ๋ฉ๋‹ˆ๊นŒ?
๋•Œ๋กœ๋Š” ํ”„๋ฆฐํ„ฐ ์ž์ฒด๊ฐ€ ์‚ฌ๋ฌผ์„ ์ถ”์ ํ•˜์ง€ ๋ชปํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ์žˆ์ง€๋งŒ ์—ฐ๊ฒฐ ๋Š๊น€์ด Windows' ์ธก์—์„œ ๋ฐœ์ƒํ•˜๋Š” ๊ฒฝ์šฐ๊ฐ€ ๋งŽ์Šต๋‹ˆ๋‹ค. ์ด ๊ฒฝ์šฐ ํ”„๋ฆฐํ„ฐ๋ฅผ ๋‹ค์‹œ ์‹œ์ž‘ํ•ด๋„ ์•„๋ฌด ๊ฒƒ๋„ ๋ณ€๊ฒฝ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
์ธ์‡„ ์ž‘์—…์ด ์ค‘๋‹จ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์†์‹ค๋˜์—ˆ๋‚˜์š”?
๊ธธ์„ ์žƒ์€ ๊ฒƒ์ด ์•„๋‹ˆ๋ผ ์›€์ง์ด์ง€ ์•Š๋Š” ๋Œ€๊ธฐ์—ด์— ๊ฐ‡ํ˜€ ์žˆ์„ ๋ฟ์ž…๋‹ˆ๋‹ค. ๊ธฐ๋ณธ ์—ฐ๊ฒฐ ๋ฌธ์ œ๊ฐ€ ํ•ด๊ฒฐ๋˜๋ฉด ์ผ๋ฐ˜์ ์œผ๋กœ ๋Œ€๊ธฐ ์ค‘์ธ ์ž‘์—…์ด ์ง„ํ–‰๋˜๊ฑฐ๋‚˜ ์ง€์›Œ์ง€๊ณ  ๋‹ค์‹œ ์ „์†ก๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
์ด๊ฒƒ์€ ๋‚ด ํ”„๋ฆฐํ„ฐ์— ๋ฌธ์ œ๊ฐ€ ์žˆ๋‹ค๋Š” ์‹ ํ˜ธ์ž…๋‹ˆ๊นŒ?
๋“œ๋ฌผ๊ฒŒ. "์˜คํ”„๋ผ์ธ" ๋ฐ "๊ฐ์ง€๋˜์ง€ ์•Š์Œ"์€ ํ”„๋ฆฐํ„ฐ ์ž์ฒด์˜ ๋งˆ๋ชจ๋ณด๋‹ค๋Š” ์—ฐ๊ฒฐ ๋˜๋Š” ์†Œํ”„ํŠธ์›จ์–ด ๋ฌธ์ œ๊ฐ€ ์••๋„์ ์œผ๋กœ ๋งŽ์Šต๋‹ˆ๋‹ค.

ํ•˜๋“œ์›จ์–ด ๋ฌธ์ œ ํ•ด๊ฒฐ์˜ ๊ด€๋ จ ์ˆ˜์ • ์‚ฌํ•ญ

๋‹น์‹ ์€ ๋˜ํ•œ

1,000๊ฐœ ์ด์ƒ์˜ ์ˆ˜์ • ์‚ฌํ•ญ ๋ชจ๋‘ ์ฐพ์•„๋ณด๊ธฐ โ†’